1. Scope
This Privacy Policy explains how True Natural Gas (“TNG,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information obtained through our website, call center, mobile communications, and any other interactions you may have with us. By using our services, you agree to the practices described below.
2. Information We Collect
We collect only the information necessary to provide natural‑gas service and related customer support, including:
- Account information — name, service address, billing address, email address, phone numbers, and account numbers.
- Usage and billing data — meter readings, rate plan, payment history, and service preferences.
- Support interactions — records of calls, emails, chat transcripts, or other communications with our customer‑care team.
- Website data — cookies and similar technologies that help us understand site performance and security (see “Cookies” below).
We do not knowingly collect personal information from children under 13.
3. How We Use Your Information
We use your information to:
- Establish and maintain your natural‑gas service.
- Process payments and manage billing.
- Communicate service notices, rate updates, and account‑related information.
- Improve our products, services, and website functionality.
- Detect and prevent fraud or unauthorized activity.
4. Cookies & Tracking Technologies
Our website employs first‑party cookies and similar tools to remember preferences, maintain session security, and compile anonymous analytics. You may disable cookies in your browser; however, some site features may not function properly
5. Data Sharing & Disclosure
True Natural Gas does not share, sell, rent, or otherwise disclose any customer data to third parties. We maintain all customer information internally for the sole purpose of providing and supporting your gas service.6. Mobile Phone Data
We occasionally send SMS messages for appointment reminders, outage alerts, or account verification. Mobile phone numbers and associated SMS data are never shared with or sold to third parties. Standard carrier message and data rates may apply.
7. Data Security
We employ administrative, technical, and physical safeguards designed to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. These safeguards include encryption in transit, role‑based access controls, and regular security reviews.
8. Your Choices & Rights
- Account information — You may review or update your account details at any time by logging into your online portal or contacting Customer Care.
- Marketing preferences — We send only service‑related or transactional messages. Should promotional messaging be introduced, we will provide opt‑out mechanisms.
- Data Deletion — Upon closing an account, we retain only the data necessary to meet legal or regulatory obligations.
9. Children's Privacy
Our services are intended for adults. We do not knowingly solicit or collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated “Last updated” date. Continued use of our services after a change signifies acceptance of the revised policy.
11. Contact Us
For questions about this Privacy Policy or your personal information, please contact
True Natural Gas – Privacy OfficePhone: 770-502-0226
Mail: True Natural Gas, Attn: Privacy Office, 807 Collinsworth Road, Palmetto, GA 30268
You may also visit our contact page: https://www.truenaturalgas.com/contact-us
