FAQ

No, True Natural Gas purchases the gas that you consume and makes sure that it is delivered to the Atlanta Gas Light (AGL) service territory. AGL maintains the local network of gas pipes to serve gas to your home or business, as well as the meters that measure your usage. AGL also maintains liquefied natural gas (LNG) facilities to use on the coldest days of the year.

Typically, natural gas comes from offshore wells in the Gulf of Mexico—primarily in Louisiana and Texas. The gas is "transported" through large-diameter pipelines to Georgia by federally regulated companies like Transco and Southern Natural. The gas is transferred into Atlanta Gas Light's distribution pipeline system at what is known as a “city gate,” which, practically speaking, is a large meter that records the volume of gas. Once the gas enters AGL's system, AGL distributes it to the end use customer.

A therm is a measure of energy equivalent to 100,000 BTUs. A BTU, or British Thermal Unit, is the quantity of heat required to raise the temperature of one pound of water by one degree Fahrenheit. To give you some idea of scale, the typical home will consume approximately 700 therms annually. Gas that you consume is recorded by the gas meter in terms of volume (cubic feet) instead of energy. On your bill, you will see a thermal factor (BTU factor) that indicates how much heat or "thermal content" per hundred cubic feet (CCF) is in the gas that you used. This factor is used to convert your usage to therms.

Yes, True Natural Gas can provide gas wherever Atlanta Gas Light's distribution lines run. Click here to view our service areas.

We do not require a contract for market pricing plans. However, by accepting gas service from True Natural Gas, you agree to our Terms and Conditions of Service. Terms and Conditions of Service can be found on our web site or upon request will be mailed to you. We do not require a written contract for fixed price plans. We will send you a Disclosure Statement containing the plan term and commodity price to which you have agreed. You will receive this in the mail within seven business days after AGL confirms that you have successfully signed up with True Natural Gas. You will have up to three days after receipt of the Disclosure Statement to rescind your request. Once enrolled in a fixed price plan, you are bound by the term of your selection and the provisions for early termination. For Specialized Product Offerings for large commercial customers, a written contract is required. Regardless of whether or not a written contract is in place, customers are committed to remaining on the service plan for the entire term of the agreement.

One switch each year is allowed at no cost. If you change more often, there will be a $7.50 charge per switch from AGL; however, True Natural Gas waives the fee.

Contact one of our Customer Service Representatives or sign up now on this website.

In order to help us process your request, you will need the following information:

• Social Security number or Federal Tax ID
• Your name as printed on your Social Security card
• Your AGL account # (if applicable)
• The location address and the mailing address, if different

In order to process your application, we will need your Social Security number. In cases where credit history must be reviewed for defining deposit levels, we must obtain a consumer credit report. Additionally, for security purposes we need to check that we are actually speaking with the person who is authorized to change the service.

No, we will notify your current marketer and Atlanta Gas Light. When a switch transaction is sent to AGL and the request is approved, a notice is sent by AGL to the old marketer.

If you elect to switch by the 19th day of the month, your switch should be effective by the first day of the following month. Switch requests that are not processed prior to the 19th of the month will be processed for service to start on the first of the second month.

That will depend upon the terms of your lease and the contractual arrangements between you and your landlord. If the lease provides for an individual service account, you may have a choice in your provider. If there is a master meter that includes all households in the building, the management of your complex will choose a marketer for the entire building. Please check with the management of your complex to be sure.

Our Natural Gas Customer Handbook is a great reference tool to use whenever you have a question about your service. In an effort to keep costs down for our customers and be a friend to the environment, we're providing access to the handbook here in electronic format. If you would prefer a printed copy, please contact one of our Customer Service Representatives at 770-502-0226.

Market pricing plans are variable and change monthly with the current market rate for natural gas. Fixed price plans offer a guaranteed rate for the term of the agreement.

Yes, a residential customer may be offered the option with True Natural Gas’ approval to use a Budget Bill payment method. Often called levelized billing, a budget bill is the average of your bills over the past twelve months. It brings your highest bills down and your lowest bills up to nearly the same amount each month. Contact one of our Customer Service Representatives for details.

If you qualify, senior citizens who are 65 years of age or older and have a total annual combined household income of $30,120 or less can receive a reduction in True Natural Gas’ monthly customer service charge of $5.95. The Low Income Senior Citizen monthly customer service charge is $3.45, a savings of $2.50 monthly or $30 per year. If you qualify, Atlanta Gas Light will also reduce its base charges by up to $14.00 per month. For your convenience, you can download the required application form by clicking below, or call one of our Customer Service Representatives at 770-502-0226 or 1-877-RINGEMC, and we will gladly send you a form in the mail. You will need to send the form directly to Atlanta Gas Light. Once they review and approve the request, the discount will be applied. The attached form was supplied to us by Atlanta Gas Light.

Click here to download application for Senior Citizen Plan (PDF) (Spanish)

Your credit standing or previous history determines your deposit level. For a new account, the deposit may be waived by providing a letter of credit from your current marketer stating that your account has been in good standing for a period of 12 months, or by authorizing True Natural Gas to conduct a credit check and obtain your credit score. If the credit score meets our standards, the deposit may be waived.