My Account
We make paying your bill easy.
Thank You for Choosing True Natural Gas
As one of our customers, you'll always enjoy excellent service and consistently low rates. If you have any questions, or if you would like to contact us about new service, setting up a fixed rate, updated billing information, or any other reason, visit our Contact Us page.
For your convenience, we've made it easy to view and pay your bill online. Our online bill payment portal has been updated — please watch the video to learn more.
Account Login
Access your account information and pay your bill online.
Customer Login→How to Read Your Bill
View a detailed breakdown of your monthly bill from True Natural Gas.
See Bill Format→Payment Options
We accept a variety of payment types for your convenience.
View Options→Customer Handbook
Explore our Customer Handbook for extra information regarding your account.
Download PDF→Online Bill Pay Tips
Helpful information about paying your bill online.
How do I make changes to my billing information?
Click here to update your phone numbers, e-mail address, or billing address, or set up/delete a credit card/e-check or Auto-Pay profile.
What if I don't have or can't remember my password?
If we have not assigned you a password, please call 770-502-0226 or click the Customer Login button above. If you have forgotten your password, please click the Forgot Password button to contact us. We personally answer each email. Password requests will be answered Monday through Friday from 8:00 a.m.–5:00 p.m. Requests made after 5:00 p.m. will be filled the next working day.
Are passwords case sensitive?
Yes. Passwords are case sensitive. Be sure to use CAPS when necessary.
Which methods of payment may I use online?
One-time payments can be made by credit card or e-check, or you can set up automatic payments with Auto-Pay by credit card or e-check. To avoid late fees, payments made by Auto-Pay must be drafted by the due date.
Will I still receive a paper bill?
If you pay online, you will still receive a paper bill. Since the paper bill is mailed at the same time the electronic bill is uploaded, your paper bill will still show a balance due.
Is online bill pay ever unavailable?
The online bill pay system is unavailable daily from 11:00 p.m.–1:00 a.m. for system maintenance.
How will the charge appear on my credit card statement?
All payments are directed through our secure, third-party payment processor, Southeastern Data Cooperative. The payee on your credit card statement will be listed as "SEDC Utility Payment."
Need Help With Your Account?
Our customer care team is available Monday through Friday, 8:00 AM to 5:00 PM EST.
770-502-0226