My Account

We make paying your bill easy.

Thank you for entrusting True Natural Gas with your natural gas service.

As one of our customers, you’ll always enjoy excellent service and consistently low rates. If you have any questions, or if you would like to contact us about new service, setting up a fixed rate, updated billing information, or any other reason, visit our Contact Us page.

For your convenience, we've made it easy to view and pay your bill online.

Our online bill payment portal has been updated. Please watch this video to learn more.

Save up to $30 a year, automatically

Pay your bill on time, every time, to earn great savings with our True Rewards Loyalty Program

Pay Bill Online

Access your account information and pay your bill online.

Customer Login

Account Login

Access your account information and pay your bill online.

Customer Login

Password Help

You must have a valid password to access your account.

Retrieve Password

How to Read Your Bill

View a detailed breakdown of your monthly bill from True Natural Gas.

See Bill Format

Payment Options

We accept a variety of payment types for your convenience.

View Options

Customer Handbook

Explore our Customer Handbook for extra information regarding your account.

Download PDF

Below are a few helpful tips regarding the online bill pay process:

What if I don’t have or can’t remember my password?
Are passwords case sensitive?
How do I change my password?
Which methods of payment may I use online?
Will I still receive a paper bill?
How do I make changes to my billing information?
Is online bill pay ever unavailable?
How will the charge appear on my credit card statement?